Medical Records | Centra Health (2024)

Our patients medical records are documents containing personal medical information, including notes added by healthcare professionals and historical documentation of care.

Medical Records | Centra Health (1)

Our approach

The below tools are non-emergency, medical records request and access tools only, please call 911 for urgent or emergent situations. You can access and/or request your medical records and/or sign in to the HealthyU patient portal from Centra Health in the following ways:

Access your medical records
Directions to access the HealthyU patient portal

Request a copy of your medical records
Directions to access the online patient record request tool

Download and mail authorization form
Mail authorization form to Health Information Team

Review Nondiscrimination notice
Nondiscrimination language assistance

Request a copy of your medical records

You can request copies of your medical records to be delivered to you, sent to someone else (such as a doctor for continued care), parent of minor patients requesting on child's behalf, or Caregivers acting on behalf of a patient (i.e. Power of Attorney)

Have your driver's license or government-issued ID available, as you'll need to upload a photo of it using a webcam, smartphone or by file upload from your computer.

Please note that State and Federal laws permit fees to be charged for copies of medical records that are not for continuation of care.

Access medical records through the HealthyU patient portal

Please call 911 for urgent or emergent situations. HealthyU is a non-emergency medical records portal.

HealthyU is Centra's portal that allows patients to safely stay connected with their healthcare team and access their medical information online anytime.

How to register for HealthyU

View the HealthyU Help Sheet

  • Your email must be in the system to register
  • Each account must have a different email
  • You must be 18 or older to have a HealthyU account
  • Proxy accounts are available

Self enrollment

Please click on Register to set up your new account. Follow prompts to create an account. You will receive a verification code in your email. Enter the code from the email to confirm your identity.Once you are registered you can access your records 24/7.

Register

Invitation enrollment

Please provide your email at your Centra visit and request an invitation. When you receive the emailed invitation, please complete the following steps to register:

  • Accept the email invitation (invitations will remain valid for 90 days).
  • Enter date of birth and answer a challenge question (we utilizeyour zip code).
  • Enter zip code and navigate to the following page where you will create your username, password, etc.

What you can see

Once you are logged into the HealthyU patient portal you can complete the following actions:

  • View visit summaries and lab results
  • Request and change appointments
  • Send messages to your care team
  • Access educational information about upcoming procedures
  • Connect to a site where you can pay your bill

If you receive a disqualification or error message when registering, please contact CentrahealthyU@centrahealth.com.

Contact HealthyU Support

Test and Lab results

Test results are visible in HealthyU as soon as they are available. This includes, but is not limited to labs, test results and x-rays. Your healthcare team will review these results with you; however, results may be viewable before a call or appointment can be scheduled to do so. Here are a few frequently asked questions surrounding this situation.

  • Can I view the test results before my healthcare team communicates with me?
    • Absolutely. These are your test results, and you can view them on the HealthyU patient portal as soon as they are available at your convenience.
  • Do all test results mean the same thing for all patients?
    • Not necessarily. Not all test results are easy to understand without medical training and it's normal to have questions. Your care team is available to discuss details and provide insight on your test results and what them mean to you and your unique history and health goals.
  • What should I do if I have questions?
    • We encourage open communication. If you have questions about your results, please ask your care team. You can call or send a secure message over the patient portal.

Proxy accounts

Proxy for adults with competency - Proxy account details
A Proxy Account must be requested by the patient that would like to ask someone to have access to and/or help manage their medical records and care.

Proxy for adults requiring guardianship - Proxy account details
A Guardianship Proxy Account for an adult that is not able to manage their health care. It can be set up by a legal guardian. Documentation is required.

Proxy accounts for minors - Proxy account details
HealthyU accounts can be established by parents and court-appointed legal guardians for minors from birth to 14 years old. Access to the child's account will expire when the child turns 14 years old.

Proxy accounts for Adolescents - Proxy accounts for adolescents between the ages of 14 - 18 are not yet available in HealthyU.

Medical Records | Centra Health (2)

HealtheLife App

You can also download the HealtheLife App to view your health records on your mobile device.

Centra Health authorization to release medical records

  • English authorization form
  • Spanish authorization form

Mail authorization form to Health Information Team

You can download and print the medical records authorization form to FAX or mail to the Health Information Team. Please provide your full name, date of birth specific records need and how you want the records delivered to you. Please provide your current email address.

FAX forms to: 434.200.6064

Mail forms to:
Centra Health, Health Information Management
2010 Atherholt Rd
Lynchburg, Va 24501

Medical Records | Centra Health (2024)

FAQs

How do you correct a medical record error? ›

Once you identify something you want to change, contact your healthcare provider and request a form for making amendments. Be clear with your request. Upon receiving it, your provider will have 60 days to act on your request. Your provider is not required to make the requested change.

What information is typically found in a medical record? ›

A personal health history (conditions, how they're being treated and how well they're controlled, as well as important past information such as surgeries, accidents and hospitalizations) Doctor visit summaries and notes. Hospital discharge summaries.

How to get a wrong diagnosis removed from medical records? ›

If you think the information in your medical or billing record is incorrect, you can request a change, or amendment, to your record. The health care provider or health plan must respond to your request. If it created the information, it must amend inaccurate or incomplete information.

What does Hipaa say about medical records? ›

The HIPAA Privacy Rule provides individuals with the right to access their medical and other health records from their health care providers and health plans, upon request. The Privacy Rule generally also gives the right to access the individual's health records to a personal representative of the individual.

What happens if there are medical documentation errors? ›

But when documentation errors in healthcare occur, they can cause significant problems and even risk the patient's safety or privacy. Even if the patient stays healthy, healthcare documentation errors take time and money to fix, and they could lead to punitive action from governments or lawyers.

How to properly amend a medical record? ›

Patient Requests
  1. The patient's request must be in writing and must be signed and dated. ...
  2. The request must be directed to the provider who originated the portion of the record the patient wants to amend.
  3. The request must state which portion of the record the patient wants to amend and specify how it should be amended.

What is the difference between a medical record and a health record? ›

The term “Medical Records” implies clinician records for diagnosis and treatment, while the term “Health Records” more broadly denotes anything related to the general condition of the body.

What should not be included in a patient's medical record? ›

The following is a list of items you should not include in the medical entry:
  • Financial or health insurance information,
  • Subjective opinions,
  • Speculations,
  • Blame of others or self-doubt,
  • Legal information such as narratives provided to your professional liability carrier or correspondence with your defense attorney,

What must be included in every patient's medical record? ›

Information Included in Medical Records

Patient identification, contact information, and date of birth. Billing and health insurance details. List of current and chronic ailments and diagnoses. Current medications list with dosage.

Can you ask a doctor to keep something off the record? ›

Someone could ask to keep past medical illness off the form for an insurance physical, but that is fraud, and would have consequences to the doctor." If the doctor agrees to collude with the patient, he is forfeiting the trust of the court system, employers, insurance companies, and others, says Tennenbaum.

Can things be deleted from medical records? ›

Aside from these examples, anything that is correct and accurate on a medical record cannot be deleted. Usually, the only reason why records get deleted is because a specified period of time has passed since the patient was last seen. The amount of time varies state to state, but in most cases it's 5 to 10 years.

Can you ask a doctor to delete medical records? ›

No. A patient's record should be complete and accurate to ensure they receive appropriate care. Patients can question the content of their records, but not on the basis that it is upsetting or that they disagree with it.

Can you look yourself up on a medical record? ›

With limited exceptions, the HIPAA Privacy Rule (the Privacy Rule) provides individuals with a legal, enforceable right to see and receive copies upon request of the information in their medical and other health records maintained by their health care providers and health plans.

Why can't you look at your own medical record? ›

A physician is entitled to deny you access to certain parts of your medical record, including personal notes and observations; information provided by another party that the doctor agreed to keep confidential; information relating to the treatment of a minor; information the provider believes may cause substantial harm ...

Can the health record be used and disclosed without any notice? ›

Authorization to use or disclose sensitive information. California law requires written authorization for use or disclosure of certain types of sensitive information. Note that there are exceptions where authorization may not be required.

How should a documentation error be corrected? ›

Make the correction in a way that preserves the original entry. Draw a single line through the erroneous entry and write the time, date, and your name. Identify the reason for the correction. Include the rationale in your notation; for example, “mistaken entry, wrong medication name written.”

How should errors in the health record be corrected? ›

Make a Request

After you find errors in your medical records, you need to request that those mistakes are corrected. Most hospitals, medical offices, or other healthcare providers will have a form to fill out, but others may require a written letter.

Which of the following must be performed when correcting an error in a medical record? ›

The first step in correcting a medical record error involves contacting the medical clinic or health system associated with the mistake. This can be done via phone, online portal (if available), or in person. In some cases, this is the only step required, as medical personnel may be able and willing to fix the mistake.

Which of the following is a correct guideline for correcting the medical record error? ›

When correcting an error in a medical record, several steps should be followed. Firstly, a single line should be drawn through the entry with the word 'error' written next to it. Secondly, the person making the correction should add their initials. Lastly, the date and time of the correction should be included.

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